You may return most new, unopened items for a full refund within 30 days of delivery, these items must be in their original packing and have their serial number, UPC code and or part number on them. Special order and closeout items are at our discretion on a case by case basis. All return items are subject to a 15% restocking fee. You must contact us before any return is shipped back. There is no refund for opened, used items.